Shipping policy

Processing Time: All orders are processed within 1–3 business days. You will receive a shipping confirmation email with tracking information once your order ships.

 

Where We Ship: We currently ship to the United States, Canada, and the following European countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

 

Shipping Rates & Delivery Estimates:

United States — $5.99, free on orders over $75 — estimated 7–15 business days

Canada — $9.99 flat rate — estimated 10–20 business days

Europe (countries listed above) — $12.99 flat rate — estimated 12–24 business days

 

Delivery estimates begin after processing and are not guaranteed. Our products are fulfilled through international supplier partners, so transit times can vary with customs processing, holidays, and carrier delays.

 

Customs, Duties & Import Taxes: For orders shipped to Canada and Europe, your order may be subject to import duties, taxes, or customs fees charged by your country once it arrives. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you have questions before ordering.

 

Order Tracking: Tracking information is provided by email once available. Because shipments may pass through multiple carriers internationally, tracking updates can occasionally lag behind the physical movement of your package.

 

Lost or Delayed Packages: If your order hasn't arrived within the estimated window, contact us at contact@themaisonmodeste.com with your order number and we'll look into it with our shipping partner.